System Failure Causes McDonald’s Restaurants to Close Temporarily

McDonald’s Restaurants Had a Computer Problem

McDonald’s had a big computer problem on Friday. Restaurants in many countries had to close. People could not order food online or on their phones.

The problem started very early in the morning. But McDonald’s fixed it a few hours later.

The problem was not caused by bad people trying to break into their computers. It was caused by a company that helps McDonald’s with their computers.

Some restaurants had to take orders by hand and tell the cooks what to make. Other restaurants could not take any orders at all.

Restaurants – places where people can buy and eat food

Online – using the internet

Early – at the beginning of something, like the morning

Fixed – repaired or solved a problem (refer to : What is the difference between ‘Fix’ and ‘Repair’?)

Break into – illegally enter a computer system

Global McDonald’s Outage Disrupts Service Worldwide

On Friday, McDonald’s experienced a massive system failure that caused widespread disruptions across its global operations. The fast-food giant’s chief information officer, Brian Rice, confirmed that the company had suffered a “global technology system outage” early in the morning.

The outage affected various aspects of McDonald’s operations, including online and app orders, as well as in-store operations. Many restaurants were forced to temporarily suspend operations, while others had to resort to manual order-taking and communication with kitchen staff.

Rice clarified that the issue was not caused by a cybersecurity breach but rather by a “configuration change” made by a third-party provider. He reassured customers that the problem was quickly identified and resolved, with many markets already back online and the rest in the process of being restored.

Outage – a period when a service or system is not available

Disruptions – interruptions or disturbances

Suspend – temporarily stop or pause

Resort – turn to or use something as a last resort

Configuration – the way a system or piece of equipment is set up

McDonald’s Grapples with Widespread System Failure, Impacting Global Operations

McDonald’s, the world’s largest fast-food chain, faced a significant setback on Friday as a widespread system failure disrupted its operations across multiple countries. The outage, which occurred early in the morning, affected various aspects of the company’s operations, including online and mobile app ordering, as well as in-store transactions.

According to Brian Rice, McDonald’s global chief information officer, the issue was caused by a “configuration change” made by a third-party provider, rather than a cybersecurity breach. However, the impact was felt globally, with restaurants in the United States, Australia, Japan, Hong Kong, and the United Kingdom among those affected.

In some locations, staff had to resort to manual order-taking and communication with kitchen personnel, while others were forced to temporarily suspend operations altogether. McDonald’s assured customers that the problem was quickly identified and resolved, with many markets already back online and the rest in the process of being restored.

Grapples – struggles or deals with a difficult situation

Setback – a temporary hindrance or reversal of progress

Outage – a period when a service or system is not available

Transactions – the carrying out or completion of an action or process

Resort – turn to or use something as a last resort